10
The Fellowship of Acoustics

Positief:

I had a questions about a 2nd hand Gibson of mine that even my local dealer didn't bother spending 10 minutes on trying to answer. So I contacted TFOA. They answered me right away and far more in detail than I had hoped for. I wasn't even a paying customer! Now I took the chance and ordered a wonderfull Jonker guitar. Buying a guitar from an unknown luthier over the internet at an unknown shop. Many would consider that a recipe for desaster. Best service I ever had though! + The guitar is as great as on the video they used to present it. Thanks again.

Negatief:

Your shop is to far away! :-)
2017-05-03 15:22:14
10
The Fellowship of Acoustics

Positief:

Absolutely brilliant service. A simple inquiry led the the best customer service I have withnessed in a while. Not only did they help and advice me, Marc was even thoughtful enough to notice the product needed a different power supply and fixed the problem for with out me even having to ask for it. If the shipping goes well and the product is as advertised tfoa will have me as a customer for as long as I keep playing guitar!

Negatief:

None, keep this up!
2017-04-26 17:37:52
10
The Fellowship of Acoustics

Positief:

Rudi and his team is the best and the honest one I know and I am very happy to visit them in marvellous Dedemsvaart from time to time. They have everytime the suitable guitar for the people who think that the life is too short to play a shitty guitar. Keep going your way Rudi.

Negatief:

You improve your business profesionally and that is why I think that you do not need any suggestion. Growing needs time and you are on the best way...
2017-03-18 11:22:02
10
The Fellowship of Acoustics

Positief:

Geweldige winkel om te komen. Ik woon in de buurt en de winkel ligt op de route vanaf mijn werk, dus kom er regelmatig. Altijd welkom, en ook wanneer je niets koopt is en blijft de koffie gewoon gratis. Deze maand voor het eerst wat gekocht. Het was een gok, omdat ik de Eastman gitaar speciaal had besteld. Zou dit normaal gesproken niet doen, maar mocht alsnog van de koop afzien. De gitaar was er helaas iets later dan verwacht, maar dat doet geen afbreuk aan de service en klantvriendelijkheid. Toch het 'geluk' gehad dat de Eastman T486b geweldig speelde, klonk en er ook nog perfect uitzag. Was boven verwachting! Daarna de gitaar nog iets bij laten stellen en de afspraak gemaakt om over 3 maanden terug te komen voor een gratis afstelbeurt. Goede service!

Negatief:

Als winkel de klant op de hoogte stellen ipv de klant naar de winkel te laten bellen.
2017-02-28 10:11:36
10
The Fellowship of Acoustics

Positief:

Kostbare klassieke gitaar, occasion, na 2 weken weer teruggebracht omdat de klik toch niet aanwezig bleek. Met koffie onthaald, zeer vriendelijk, gastvrij en begripvol. Mijn ingeruilde instrument was gelukkig nog niet verkocht en heb ik weer meegenomen. Het resterend bedrag stond 2 dagen later op mijn rekening. Geen gezeur of gedoe, men doet wat men beloofd! Echt fantastisch!

Negatief:

Ga zo door!
2017-02-23 16:25:30
10
The Fellowship of Acoustics

Positief:

The website, web store and overall support from TFOA personnel.

Negatief:

None. Just keep up the good work.
2017-02-06 12:30:24
10
The Fellowship of Acoustics

Positief:

Last year I went looking for a Lowden guitar. I had been researching many high end American brands of guitar, but the Lowden brand just called me back again and again. I happened upon the website for The Fellowship of Acoustics and carried on a brief email exchange with Rudi Bults and one of his sons who works in the business. I have completed many overseas purchases in the past, both in person and online and have, I think, learned how to spot the good merchants to deal with. I noticed right away that Rudi and his family were very responsive to my questions and concerns. So, the order was placed. When my new Lowden F35 arrived, all seemed just fine. However, a small problem arose months later with a portion of the finish. Lowden guitars are, in my opinion, a work of art and the finish is very important. Rudi had suggested I send the guitar back for examination and remediation. As I did not want to do that George Lowden, Rudi and I agreed upon a local luthier here in the states. The problem is now being resolved. Although, initial impressions are important, it is how a merchant, particularly a long distance merchant, handles any problems that may arise. After some back and forth confusion due to distance and time constraints of all concerned my problem has reached a satisfactory conclusion. My Lowden now is a real keeper as they say. I look forward to being a repeat client with both Lowden Guitars and The Fellowship.

Negatief:

Keep up the good inventory and customer service.
2017-02-05 17:04:29
10
The Fellowship of Acoustics

Positief:

Asked for a good price of a Amistar Crossroads and was highly happy that my budget fitted to TFOA's pricing. I have a feeling it's a shop from musicians for musicians. Fair understanding and solidarity...

Negatief:

So far no ...
2017-02-03 14:54:45
9
The Fellowship of Acoustics

Positief:

Du bon matériel a la vente, jamais déçu par mes achats Contact mail toujours très sympa ce qui est très agréable.

Negatief:

2017-02-03 12:43:47
10
The Fellowship of Acoustics

Positief:

Hallo Rudi, wir kennen uns jetzt seid fast 10 Jahren und ich freue mich immer, wenn ich mal wieder nach zu Dir nach Dedemsvaart (früher Bergenthijm) kommen kann. Dein neuer Laden ist großartig! Wir haben immer super Gespräche geführt, Kaffe getrunken und dabei tolle Geschäfte gemacht ( 1958 LP-Junior, Dobro, Deering Sierrra-Banjo, ES 335, Boogie-Kingsnake). Es gab nie Probleme und ich bin stolz, Dich und Deine Crew als Freunde betrachten zu können! Danke dafür, Udo

Negatief:

Bleibt so wie Ihr seid!!!
2017-02-02 15:13:55
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