Returns

In a physical store, a customer can touch a product or receive a demonstration, but that's difficult to do online. For online purchases, the right of withdrawal has been developed. According to this right, you have a legal period of 14 days to indicate that you want to return the product. At TFOA, we add an extra 16 days, giving you 30 days to return the product. Once we have received the product in good condition, you will receive a full refund.

At TFOA, we take care of every product that comes into and leaves our store. We believe that this personal attention and service is very important, but it also incurs certain costs. Additionally, we are aware that shipping our products has an impact on the environment. We have set ourselves the goal of minimizing the number of returns. We do this by providing honest information upfront, and you can always contact us if you have any questions or would like to receive a demo video of the product. Therefore, starting from May 2023, we have chosen to charge return fees if you want to return the product. You can also return the product to us yourself, but in that case, you are responsible for the shipping/shipper.