Retouren
Returns
In a physical store, a customer can touch a product or receive a demonstration, but that's difficult to do online. For online purchases, the right of withdrawal has been developed. According to this right, you have a legal period of 14 days to indicate that you want to return the product. At TFOA, we add an extra 16 days, giving you 30 days to return the product. Once we have received the product in good condition, you will receive a full refund.
At TFOA, we take care of every product that comes into and leaves our store. We believe that this personal attention and service is very important, but it also incurs certain costs. Additionally, we are aware that shipping our products has an impact on the environment. We have set ourselves the goal of minimizing the number of returns. We do this by providing honest information upfront, and you can always contact us if you have any questions or would like to receive a demo video of the product. Therefore, starting from May 2023, we have chosen to charge return fees if you want to return the product. You can also return the product to us yourself, but in that case, you are responsible for the shipping/shipper.
Return costs:
Below you will find an overview of return costs per country. Return costs will be automatically deducted from the refunded purchase amount.
| Standard | Express Saver | |
| EU1: BENELUX: | ||
| Accessoires | 3,95 | 34,95 |
| Guitars&Amplifiers | 6,95 | 69,95** |
| EU 2: FR, MC, DE, DK: | ||
| Accessoires onder | 14,95 | 44,95 |
| Guitars&Amplifiers | 49,95 | 79,95 |
| EU 3: Finland, Sweden, Portugal, Spain, Italy, Poland, Czech Republic, Austria, Slovenia | ||
| Accessoires | 24,95 | 54,95 |
| Guitars&Amplifiers | 74,95 | 99,95 |
| EU 4: Rest EU + UK, Switzerland, Iceland, Norway | ||
| Accessoires | 34,95 | 69,95 |
| Guitars&Amplifiers | 99,95 | 149,95 |
| World Wide: | ||
| Accessoires | 99,95 | |
| Guitars&Amplifiers | 299,95 |
* Please note that when it comes to accessories, we are referring to items in packaging with a maximum size of 30 x 30 x 30.
To comply with the withdrawal period, it is sufficient for the customer to make this notification known before the withdrawal period expires. You can do this by filling in the form below as completely as possible.