Warranty

TFOA is a unique stringed instruments store, and we take great pride in offering a maximum on service. TFOA is for instant the only guitarstore to offer 1 year warranty on Used stringed instruments and even 5 year on new Stringed instruments. And that makes buying a used or vintage guitar a whole lot easier!

TFOA is good for her promise - meaning never any tricky surprises!

GENERAL INFORMATION

The Fellowship of Acoustics BV knows three kinds of warranty. In addition to our own unique extended warranty which is by all means known to be the most extensive of all warranties, the statutory warranty applies.

STATUARY WARRANTY:

The statutory warranty preserves that any new equipment and accessories purchased from The Fellowship of Acoustics is in working condition and does meet reasonable expectations. When a product doesn't meet reasonable expectations, TFOA will guarantee a solution. Depending on the product we offer repair, replacement or refund.
Both within the statuary warranty TFOA 's extended warranties we offer no guarantee on products- or parts of products that are subject to wear and tear, such as software , DVDs, CD-ROMs , digital data carriers, tube amplifiers , strings, frets and similar goods or parts.

TFOA REPAIR WORKSHOP

If you need repair that is not covered by warranty, TFOA offers a full service Instrument repair and restoration repair-shop that is the cornerstone of our shop. From a simple set-up to a necessary Neck resets and full body of restoration. TFOA is also an Authorized Repair Center for many brands. We accept repairs from all over the world. https://www.tfoa.eu/nl/articles-ci/28/reparatie-workshop-prijslijst

WE OFFER 3 SORTS OF WARRANTY

.1 YEAR WARRANTY ON ALL USED STRINGED INSTRUMENTS

.5 YEAR WARRANTY ON ALL NEW STRINGED INSTRUMENTS

.SOME MANUFACTURERS OFFER A LIMITED LIFETIME WARRANTY ON NEW GUITARS.

THE WARRANTY CLAIM IS JUSTIFIED WHEN IT IS NOT CAUSED BY:

- Products with a reduced functionality caused by use and wear.

- Damage resulting from poor maintenance or improper use.

- Damage resulting from failure to comply with the included instructions.

- Damage on self-repaired products.

- Problems resulting from changes in the humidity degree or other weather changes

- Computer parts and accessories, media or software.

LEGAL

We follow European law and the terms and conditions of the "Thuiswinkel organisation" when dealing with warranty claims.

When you report a complaint or defect on an item bought from our shop, we will check if the warranty conditions comply with your situation. In case a warranty claim is justified, the Fellowship of Acoustics will bare repair and shipping costs (within the EU) involved. If an article purchased at TFOA cannot be repaired under warranty, we will inform you as soon as possible but always within 14 days..

REPAIR SHOP

It should be noted that The Fellowship of Acoustics runs an excellent Repair and Restoration department, our team is capable of fixing any stringed instrument related problem from a simple set up to body of restoration.