Shipping Costs and Delivery

*Did you place your order before 14:00 Hr GMT? We will ship your order the same day! There is only one exception: All guitars proceed first through our workshop for a complete setup. This can cause one additional day before shipping. There is usually no delivery possible in the weekends.

SHIPPING COSTS INSIDE THE EUROPEAN COMMUNITY

We use a Flatrate system for our shipments. Just as easy!

SECURED AND SAFE PACKING

TFOA is experienced in Packing guitars and other products. We ship thousands of packages every year - mostly guitars- and we will ship your purchase anywhere in the world. Our priority lies with ensuring a fast and safe shipment and minimizing your cost. Our secured packing is famous in the world! We protect your package not only against 'bomproof' but also protect it against cold.

SHIPPING COMPANIES AND SERVICES

Inside Europe:

TFOA’s main couriers inside the European Community are UPS and GLS. For France we only use UPS.

Outside Europe:

For shipping outside The European community we only use UPS

Express service outside Europe:

Express worldwide Shipping is available on request. Expedited worldwide shipping is standard (3-5 day service worldwide)

TRACKING SERVICE

Every parcel shipped internationally will have a tracking number we will send you when we have shipped your order.

SHIPPING WITHIN 24 HOURS OF ORDER

Generally packages are send within one days after the payment  in full is received. Packages receive a track and trace code, with which you can track the status of your shipment.

If for some reason an order has been delayed or can only partially be executed, you will be notified no later than two days after the placement of your order. In that case, you are entitled to cancel your order.

INSURANCE AT NO EXTRA COSTS!

All packages sent by TFOA are fully insured at no extra costs against loss and damage.

INTERNATIONAL ORDERS, INVOICING AND VAT

International orders will be sent with an accurate invoice. If you buy a product holding VAT, International customers (from outside the European Community) can deduct the VAT on purchase by dividing the price by 1.21 (all price are 100+21% VAT)

DELIVERY HOURS

Please take into account that you have to be present at the delivery address from 9.00 a.m. until 18.00 p.m. to receive the package.

In the case that a courier visits you when nobody is present, he will make a new delivery attempt the next day. In the case that again nobody is present, the courier will leave the package at the depot for a week. Please keep an eye on the tracking.

DO I HAVE TO PAY IMPORT DUTIES? 

When you place an order with us outside the EU you are exposed to import duties. These charges are not included with us and will be billed to you by the carrier. The amount of these charges depends on your location, please visit the relevant websites of your country and/or (sub)state to view them.